FAQs

• When is the deadline to place an order? 

Orders must be submitted no later than 5:00pm on Thursdays in order to receive meals the following week on Sundays.

• Is there an minimum number of meals to order

There is a minimum of 5 meals "The Half-Time Special" for your order to be processed.

•  How do I receive your weekly rotating menu?

Please visit our Home page where you can enter your email address and sign up to be notified with the rotating menus, promotions, and more! Also you can follow us on Instagram or Facebook.  

• Can I place an order over the phone or by text?

We know sometimes this may seem convenient to text or simply call but due to the overwhelming responses, please just submit your orders online. We apologize but we can only accept orders placed through our website.

• What day will I receive my order?

Once you submit your order and payment, you will receive an confirmation email and we will provide you with an pickup or delivery date and expected time of delivery.

• What time will I receive my order?

Delivery times may vary depending on the route and our work load for that week. Most deliveries are from 10:00am to 4:00pm Eastern Standard Time. Please note, that times will vary and you will be notified with a more accurate time frame earlier that day via text or phone call.  

• Should I keep/return my meal prep containers? 

We are passionate about maintaining safe and healthy guidelines. The containers are for you to keep for your personal use. Each meal prep container we provide to our customers are new.

• How long does the meals stay fresh?

We guarantee freshness up to 4 days. Beyond that time is your own preference but we do recommend to freeze the meals after day 4 to keep them in their freshest form. The meal prep containers are freezer, microwave, and dishwasher safe. 

• How do I reheat my meals?

Place your meal in the microwave, depending on the temperature you prefer, it may take 1-3 minutes. Container is microwave safe. 

• Can I freeze my meals? 

Yes! You can place your meals in the freezer for up to 3 weeks, the meal containers provided are freezer safe. We recommend you place a large freezer bag over the containers containing the prepped meals to ensure proper storage. 

• Can I customize my own meals? For example, I only want vegan options.

Yes!! Please email us and we will discuss your options. Please note, that there will be an upcharge for this option. No excuses or exceptions! 

• Did we answer all of your question??

If not, please see our "Terms of Service" tab for a more depth look into our policies and procedures, or you can email us directly at casually.prepped@gmail.com